Privacy policy

Linenplane (“we,” “us,” or “our”) operates this website and online store (the “Services”). Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell products and process orders. This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Merchant Information
Store name: Linenplane
Address: 3711 Northeast 80th Street, Vancouver, Washington 98665-1148, United States
Phone: +1 504-669-4879
Email: info@linenplane.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

1) Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with you. The types of personal information we may collect depend on how you interact with the Services and may include:

  • Contact details: name, email address, phone number, billing address, and shipping address

  • Order and transaction information: items purchased, order status, return/exchange requests, cancellations, and past transactions

  • Account information (if you create an account): login credentials and account preferences

  • Customer support communications: information you include when contacting us (for example, emails or messages)

  • Device and usage data: IP address, browser type, device identifiers, and how you navigate or interact with the Services

  • Cookies and similar technologies: identifiers used to enable site functions, remember preferences, and understand store performance

Payment information note: Payments are processed by payment processors. Depending on your payment method, we may receive limited payment-related details needed to confirm the transaction (such as the payment method type and payment status).

2) Sources of Personal Information
We may collect personal information from:

  • You directly (when you place an order, create an account, or contact us)

  • Your device/browser automatically (through cookies and similar technologies)

  • Service providers that support our store (such as Shopify, payment processors, analytics providers, and shipping/logistics partners), when they process information on our behalf

3) How We Use Personal Information
We may use personal information to:

  • Provide the Services and fulfill orders (processing transactions, shipping, returns/refunds, and customer support)

  • Communicate with you about orders, service messages, and account-related notices

  • Maintain and improve the Services (analytics, troubleshooting, and performance)

  • Detect, prevent, and investigate fraud, unauthorized activity, or security incidents

  • Comply with legal obligations and enforce our terms and policies

4) Marketing and Advertising
We may use certain information to send marketing communications (such as email newsletters) where permitted by law and based on your preferences. You can opt out of promotional emails at any time by using the unsubscribe option included in those emails. Even if you opt out of marketing messages, we may still send non-promotional messages related to your orders or account.

5) How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify and other platform providers that help operate the store

  • Payment processors to complete transactions

  • Shipping carriers and logistics providers to deliver orders

  • Customer support and analytics providers that help us run and improve the Services

  • Authorities or other parties when required by law, or when necessary to protect rights, prevent fraud, or maintain security

  • In connection with a business transaction (such as a merger, acquisition, reorganization, or sale of assets)

We do not disclose personal information to third parties except as described in this Privacy Policy.

6) Cookies and Similar Technologies
We and our service providers may use cookies, pixels, and similar technologies to operate the site, remember preferences, and understand how the Services are used. You can control cookies through your browser settings. If you disable cookies, some features of the Services may not function properly.

7) Data Security and Retention
No method of transmission or storage is completely secure. We take reasonable measures to protect personal information, but we cannot guarantee absolute security. How long we retain personal information depends on why we collected it and whether it remains necessary for business, legal, or operational purposes (for example, fulfilling orders, providing support, maintaining records, and complying with legal requirements).

8) Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

9) Your Privacy Rights (United States)
Depending on your state of residence and applicable law, you may be able to request one or more of the following in relation to your personal information:

  • Access to the personal information we maintain about you

  • Correction of inaccurate personal information

  • Deletion of certain personal information

  • A portable copy of certain personal information

  • Opt out of certain processing activities, such as targeted advertising, where applicable under state law

These rights are not absolute and may be subject to verification and legal exceptions.

How to submit a request:
Email: info@linenplane.com
Phone: +1 504-669-4879

To help us verify your request, please provide the email address used for your order and your order number (if applicable). We may request additional information to confirm your identity and protect your account.

Authorized agents: If permitted by law, you may use an authorized agent to submit certain requests on your behalf. We may require proof of authorization and identity verification.

Non-discrimination: We will not discriminate against you for exercising your rights.

10) Third-Party Websites and Links
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. If you visit a third-party website, review their privacy policy before providing information.

11) International Processing
Our service providers may process personal information in the United States and other locations where they operate. We do not make guarantees about processing locations, but we require service providers to handle information in a manner consistent with their contractual obligations and applicable law.

12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will update the “Last updated” date when changes are made.

13) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:

Store name: Linenplane
Address: 3711 Northeast 80th Street, Vancouver, Washington 98665-1148, United States
Phone: +1 504-669-4879
Email: info@linenplane.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)